About Me
"Mark Esmond is a talented IT Service Professional and PC Service Technician with expertise in IT support, hardware maintenance, and software management. Proficient in operating system configuration, troubleshooting, and PC repair."
Achievement Timeline
Professional Experience
DXC - Mainframe Operator
May 2023 – CurrentRelevant Activities: IBM Z-Series management and TPF operations.
Electronic Storage Corporation - Support Member
March 2022 – April 2023Relevant Activities: Windows Server 2019 management, server maintenance, ticket database operations, custom software testing and implementation, IBM iSeries operations, on-site hardware deployment, and basic database management.
Decision One - Refresh Technician
August 2021 – September 2021 (Contracted Job)Relevant Activities: Imaging over 250 computers, workstation setup and installation, and assisting users in OS upgrading and configuration.
Skills & Proficiency
Core Competencies
Enterprise-level system assessment, capacity planning, and resource optimization.
Windows Server, Windows 10/11, Linux environments with imaging and mass deployment.
Hardware assembly, OS setup, software installation, and system configuration.
Hardware diagnostics, troubleshooting, network connectivity, and user support.
Technical Expertise
- IBM Z-Series / Mainframe Operations
- Windows Server 2019/2022
- Windows 10/11 Administration
- Linux (Ubuntu, CentOS)
- IBM iSeries Operations
- TPF (Transaction Processing Facility)
- Hardware Troubleshooting & Repair
- Network Configuration & Connectivity
- Database Management Basics
- Cybersecurity Principles
Awards & Certifications
Certifications & Awards
- CompTIA: ITF+ Certification
- CompTIA: Tech+ Certification
- CompTIA: Security+ Certification
- Certiport: Information Technology Specialist - Networking
- Certiport: Information Technology Specialist - Device Configuration and Management
- Certiport: IC3 Digital Literacy Certification - IC3 GS6 Level 1
- Certiport: Critical Career Skills - Professional Communication
- Fundamentals of Technology 2 Certificate
- Award: (BPA Oklahoma 2021) Finalist for PC Troubleshooting and Repair
- Award: (BPA Nationals 2025) Qualified for 2nd place in Advanced Interview Skills
Education
-
Tulsa Technology Center - Cybersecurity Program
2024 – 2027 (2 years)
Lab Manager (2nd year)
Focus: Cybersecurity principles, network security, and lab management. -
Tulsa Technology Center - Riverside
August 2020 – 2022
Certificates in Mobile App Development and PC Repair
Relevant Coursework: Basic programming principles and in-depth computer and network troubleshooting.
Get In Touch
I'm always open to discussing new opportunities, projects, or partnerships in IT support, cybersecurity, and infrastructure management.
